As you may have seen from our testimonials page, we have had tonnes of great feedback over the years. From conversations I have had over email and over the telephone it is no exaggeration to say we are changing lives with these little pillows. While this is a small minority of people, it makes it no less difficult to come to terms with.
Share via Email Illustration: Jonathan Edwards How much do you trust a review on an independent website that gives a positive account of a company's product or services? Websites such as Trustpilot claim to have millions of "authentic reviews from actual customers" to help shoppers buy online with confidence.
But a Guardian Money investigation has uncovered fake reviewing on an almost industrial scale, with companies paying offshore contractors to post numerous glowing accounts of their activities, yet maintaining they are from unbiased consumers.
Many of the fake reviews uncovered by Money were written by computer science specialists in countries such as Bangladesh, India and Indonesia, who, for a relatively low fee, will write and send false reviews using scores of aliases and fake addresses.
Many offer their services to western companies on Freelancer. Companies simply post their requirements and wait for freelancers to start bidding for the work.
We can write a feefo reviews reveal covert review work carried out for a financial services company, AnnuitySupermarket. Our trail led to "Zahed Kamal", who described himself as a year-old studying computer science and engineering at university in Chittagong, Bangladesh.
He told us, in conversations on Facebook and email, how he had been contracted by western companies — including British personal finance and retail firms — to covertly post hundreds of reviews on independent consumer review websites such as Trustpilot and Review Centre. Indeed, he is so busy that he sub-contracts some of the work to others in India and Bangladesh.
Crucially, the writer needs to be able to create a unique name, email and internet provider address for each review, and make it look like it is posted in the UK, to fool controls on review sites.
It's one reason why fake reviewing is a popular earner for computer science undergraduates. Guardian Money began looking into the quality of consumer reviews after receiving complaints in late from readers about We Are Electricals, a Birmingham-based company that promised some of the lowest online prices for cameras, flat-screen televisions and computers.
After paying for the goods, readers complained they were told that the items were out of stockand then had trouble obtaining refunds. In its defence, the company told Guardian Money: He found usernames that had posted glowing reviews were also used to post positive reviews of a small set of unrelated companies, based in different countries.
It suggested someone was reusing fake accounts to do work for many companies. This seems very unlikely. Clearly, these reviewers are not real people, but are, instead, shill accounts".
It is understood he was contacted through Freelancer. There are, however, 3, online reviews that are by verified buyers of purchases, with the overwhelming majority very positive. Kamal also told us about work he has done for AnnuitySupermarket. Kamal's profile on Freelancer.10, reviews to help you choose your next adventure.
94% of the reviews we've received this year were rated 4 or 5 stars: It is not hard to see why this is our best selling South Africa holiday. It really breaks the safari mould. You can trust Responsible Travel reviews because, unlike many other.
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See all. Write a Review 15, reviews from our community. Feefo reviews worth COMPLETELY NOTHING!!! For instance: Feefo keep sending NAGWARE emails to NEW purchasers of an insurance to REVIEW REVIEW REVIEW..
even though they've only just purchased it and have NO EXPERIENCE when you actually MAKE A CLAIM. Hi Bob, As this is a fairly new initiative so its being rolled out in stages, whilst we monitor the response levels I believe not everyone is getting an invitation to write a review.
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